FAQ
Answers about ordering, delivery, guarantees and our parasols and wash lines.
Ordering, delivery and guarantees
Shipping & returns
What guarantee do you offer?
Solara Living parasols and wash lines are backed by a 5-year structural guarantee on the frame. Canvas wear from normal outdoor use is not covered — contact us if you need a re-cover quote.
How long does delivery take?
Most in-stock orders ship within 5–10 working days across South Africa. Larger parasols and made-to-order items may take longer — we will confirm lead time when you order or contact us.
How much is shipping? Where do you deliver?
We deliver across South Africa. Transport fees are calculated from your cart contents and shown before checkout — parasols and wash lines use separate rates. Remote areas may incur a surcharge; we will confirm before dispatch.
How does delivery work?
Parasols and wash lines are packed for delivery with The Courier Guy. You will receive tracking details by email once your order has shipped. For bulk or trade orders, contact us to arrange delivery.
How can I track my order?
When your order ships we email a tracking link from The Courier Guy. Check your spam folder if you do not see it within two working days of your shipping confirmation.
Do you offer returns?
Custom canvas colours and made-to-order items cannot be returned unless faulty. Standard stock items may be returned within 14 days if unused and in original packaging — contact us before sending anything back.
Parasols, wash lines and ordering
Products & ordering
Where are Solara products made?
Our parasols and wash lines are designed and assembled in South Africa, using Wertech-engineered aluminium frames and Viking 300 outdoor canvas. Workshop support and fulfilment are based in Cape Town.
What canvas colours are available?
Parasols are available in a wide range of Viking 300 canvas colours — Ecru, Beige, Navy, Bottle Green, Coke Red and more. Select your colour on each product page, or see the full chart on our parasols collection.
Do I need a parasol base?
Centre-pole parasols require a suitable base (sold separately). The Sundowner cantilever includes concrete base wedges. See our umbrella bases page or ask us for a sizing recommendation.
Do you offer volume discounts?
Yes — buy 2 save 10%, 3 save 15%, 4 save 18% on qualifying parasol orders (applied automatically at checkout). For hospitality, estate or trade quantities, contact us for a quote.
Still have questions?
Email hello@solaraliv.co.za or use our contact form. We typically respond within one business day.
Structural cover on every frame
Nationwide door-to-door delivery
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Cape Town workshop
Mon–Fri 8:00–17:00
Official courier partner · Nationwide door-to-door delivery